We pride ourselves on great packaging and using the right postage partners to ensure our plants arrive quickly and in great condition. Below are the steps we take to ensure a great experience.
We’ve found that removing the soil for postage is great for plant health by ensuring heavy soil is not present to move around in transit. Instead, we wrap the roots in paper towel (Wet or dry depending on the plant type), and seal inside a plastic bag. A cane is then attached which keeps the plant secure and in place.
The next stage is to give the plant some protection. To do this we wrap the plant in recycled paper sheets and tape at either end. This creates a warm environment and buffer from any knocks while in transit. If the weather is particularly cold we add an additional bubble wrap for an added layer of protection.
Triangular tubes provide the best strength and protection possible. We have three lengths depending on the plant and label them up with ‘handle with care’ and ‘open this end’ for peace of mind. With multiple orders, we package plants in individual tubes and then tape together to send in one postage.
UK - We use Royal Mail & Parcel Force 1st Class Signed and Tracked to send all parcels in the UK. 95% of orders reach customers the next day, with the remaining 5% arriving the day after. We offer price breaks for multiple plants within the same order and this makes us one of the most competitive for shipping rates. Please see below for pricing.
International - Parcel Force Priority is our preferred method for international postage. Timings vary depending on location, but 3-5 days for Europe and 4-6 days for the rest of the world gives a good indication of speed. We offer price breaks for multiple plants within the same order and this makes us one of the most competitive for shipping rates. Please see below for pricing.
Our postage days are Monday - Wednesday for UK orders and Mondays only for International Orders. In our experience this is best for the plant and ensures they are not sitting in depots. This also helps us to pack plants in batches. If you need your plants to arrive on an alternative day, just leave a message with your order and we will get back to you with arrangements.